Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and where to go for problems we cannot solve. We are an independent information site. We are not a casino, and we do not run player accounts, take deposits or process withdrawals.
Where to find our contact details
We have not published an email address or contact form in this copy, so check the contact options shown on this page or in the site footer. Please do not rely on addresses from third-party sites or social media accounts claiming to be us. We will never ask for your casino password, card number or full bank details.
What we can help with
- Corrections. If a bonus term, payment method or licence detail on our pages looks out of date or wrong, tell us which page and what you saw. Our facts were last checked on 1 October 2026, and casino terms can change without notice.
- Questions about our reviews. We can explain how we reached a view on a casino or why we cover a topic such as wagering requirements, withdrawal limits or identity checks.
- Feedback and topic suggestions. Tell us what you could not find, for example a clearer explanation of game contribution or currency conversion.
- Business and partnership enquiries. Introduce your organisation and what you propose. We may earn commission from some casino links, but commission does not decide our rankings.
What we cannot do
We cannot resolve a dispute with a casino, release a withheld withdrawal, reverse a closed account or act as your representative. We also cannot guarantee any outcome with an operator. Here is where to take those issues instead.
| Your problem | Where to start |
|---|---|
| Delayed or refused withdrawal | Contact the casino's support in writing, keep screenshots and emails, and use its formal complaints procedure if it has one. |
| Bonus terms you think were applied unfairly | Quote the exact terms you accepted when you claimed the offer, and ask the casino to explain its decision in writing. |
| Identity or source-of-funds requests | Ask the casino which documents it accepts and how long review normally takes. |
| Gambling is causing you harm | Contact GamCare, or use GAMSTOP, deposit and loss limits, or blocking software. |
Casinos outside the GAMSTOP scheme may hold an overseas licence rather than a UK Gambling Commission licence. This can mean UK-style complaint routes do not apply, so read a casino's licence and complaints details before you deposit.
Help if gambling is becoming a problem
If gambling feels out of control, please stop and speak to someone. GamCare runs a free, confidential helpline and online chat for people in Great Britain. If you have registered with GAMSTOP, you should respect that choice. Gambling blocking software, bank gambling blocks and deposit limits can add more protection. Never gamble money you need for bills, and never treat gambling as a way to make income or fix debts.
How to write a message we can act on
- Say what your message is about: correction, question, feedback or business.
- Name the page or casino you mean, for example Betmica or Kikibet.
- Describe what you saw and the date you saw it.
- Add a screenshot or the wording from the casino's terms, if you have it.
- Tell us whether you want a reply.
What happens next
A person reads each message. We do not promise a set reply time, and we may not answer every general enquiry. When a correction is valid, we check it against the casino's current terms and update the page. We cannot confirm a change without verifying it first.
Before you write, you may find your answer here
Many questions are already covered in our guide to trusted non GamStop casinos in the UK, which explains licensing, bonus conditions, payments and withdrawals. If you are comparing casinos, read the terms for each offer closely before you sign up. Adults aged 18 and over only.